Frequently Asked Questions

There is no such thing as a dumb question. If you have a question, someone else has it too! We have compiled a list of common questions and answers grouped by topic. Hopefully this will give you a jumpstart on your issue…but if you still need help, contact us.

 

Debit Cards

I am having trouble activating my new MCNB Visa® debit card. What should I do?

Your new card can only be activated from the phone number you provided us at the time your card was ordered.

What are my daily transactions limits?

Daily limits for point-of-sale (POS) purchases and other withdrawals is typically $2500.

My card is about to expire. When will I receive my replacement card?

Renewal cards usually arrive by the middle of the expiring month. For example, if your card expires in June of the current year, you should expect your new card somewhere around June 15.

iBank and iBank Mobile

My username and password isn’t working.

If you have not logged into iBank in 60 days, your username will expire. You will need to sign up as a new user.

I'm locked out.  How can I get back in?

Use the Forgot Password link to reset your account and select a new password.  You can also contact us during business hours for help.

I cannot access the iBank Mobile app on my mobile device?

Use the Forgot Password link to reset your password.

Are there any limits on mobile deposits?

Yes – $1500 maximum individual deposit and $2500 daily maximum.

Why did my mobile deposit fail?

All items presented for mobile deposit must be signed and must specifically indicate the item is being presented for mobile deposit - either by marking the mobile deposit checkbox on the back of the check or by writing "for mobile deposit" under the signature on the back of the check.

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